Data protection

Data privacy policy

Data Privacy Policy

The purpose of this information pursuant to Art. 13 ff. GDPR is to meet the obligation to provide information where personal data are collected.


1.Name and contact details of the controller:

Zarges GmbH
Represented by the Managing Director
Zargesstr. 7
82362 Weilheim, Germany

Tel.: +49 881 687-0
Email: zarges@zarges.de

(hereinafter "Zarges", "we", "us").

2ndContract details of the Data Protection Officer:

Holzhofer Consulting GmbH
Martin Holzhofer
Lochhamer Str. 31
82152 Planegg

Tel.: +49 89 125 01 56 00
E-mail: datenschutzbeauftragter-zarges@holzhofer-consulting.de

3rdPurposes for which the personal data will be processed, and the legal basis for the processing:
3.1.Data processing for the performance of the contract between you and us (Art.6(1)(b) GDPR) 

When using our ZARGES Configurator for stairs and platforms and the ZARGES Configurator for fixed ladder systems (ZARGES Configurators), the followinng applies: We will process your data for registration in the ZARGES Confogurators, to save the quote, to process your quote and to forward your order to the selected dealer.

If a contract is concluded with us, the following applies: In order to perform the existing contractual relationship, to render the services owed and to send you the contract documents, we and third parties appointed by us or processes will process the following data concerning you, if you have provided such data to us upon concluding the contract or in the course of the contractual relationship:

  • personal details (company, name, address, telephone, fax, e-mail address and a website, if applicable),
  • if applicable, bank details (IBAN, bank, account holder) and payment information

3.2.Data use on the basis of your consent (Art.6(1)(a) GDPR) 

Where consent has been provided, we will only contact you via the communication channels to which you have consented. We will use your data for the following purposes:

  • General and personalised advertising. 
  • Where you have given us a corresponding SEPA direct debit mandate, we will also use your bank details. Via the SEPA direct debit mandate, we will deduct amounts corresponding to the contractually agreed agreements.

3.3.Data use on the basis of legitimate interests (Art.6(1)(f) GDPR) 

We will also use your personal details to pursue our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms.

  • Advertising or market and opinion research, where you do not object to the use of your data.
  • Quality assurance: In order to continuously improve our services and products for you, we conduct surveys on your satisfaction and your experiences in your contractual relationship. 
  • Storage of your configuration data when using our ZARGES Configurator for stairs and platforms and the ZARGES Configurator for fixed ladder systems (ZARGES Configurators).
  • To assert legal claims and defend legal disputes.
  • Examination and optimisation of processes for needs analysis and direct customer contact.

Where the data processing relates to the balancing of interests and as such legitimate interests, further information in relation to the balancing of interests is available on request.

4.Obligation to provide data 

When concluding a contract, the company name, name and address must be provided. If you do not provide us with these details, a contract will not be formed with us. All other data is provided on a voluntary basis.

5.Automated individual decision-making, including profiling

Zarges GmbH does not undertake any profiling measures.

6.Data transfers to a third country 

Data transfers to countries outside the EU and the European Economic Area ("third countries") are made within the scope of the administration, development and operation of IT systems. Transfers will only be made in the following cases:

  • The transfer is generally permitted because a legal permission exists or you have consented to the data transfer, and
  • the special conditions for a transfer to a third country exist.

7.Recipients of data and data sources
7.1.Categories of data recipients 

As far as legally permitted, we will forward personal data to external parties:

  • To dealers selected by you when using our ZARGES Configurator for stairs and platforms and the ZARGES Configurator for fixed ladder systems (ZARGES Configurators).
  • Credit agencies and scoring providers for credit information in order to assess the credit risk. - Credit institutions and providers of payment services for billing and payment processing.
  • IT service providers for the maintenance of our IT infrastructure.
  • Collection service providers and lawyers for the collection of receivables and the legal assertion of claims. Where personal data (customer and contact details, payment details and data on the receivable) are transferred to a collection service provider for collection, we shall inform you of the intended transfer in advance.

7.2ndData sources

We process personal data which we have received from you within the scope of our business relations. Where it is required for the provision of our service, we shall process personal data we obtain permissibly from publicly accessible sources (debtor registers, land registers, commercial and association registers, press, internet) or which are lawfully transferred by other third parties (a credit agency or an address service provider).

8.Duration of storage and criteria for determining the duration

We shall store your data for the period of this contract and after termination of the contract with you for a period up to the completion of the tax audit of the last calendar year in which you were our customer.  If there are statutory periods of retention, we shall be obliged to store the data until expiry of these periods. After expiry of the statutory retention periods, which primarily arise from commercial and tax law (Sections 147 AO [German Tax Code] and 257 HGB [German Commercial Code] in particular), we shall erase the data. 

When using our ZARGES Configurator for stairs and platforms and the ZARGES Configurator for fixed ladder systems (ZARGES Configurators), we shall store your data for the duration of registration until you object to the use thereof.

For the purposes of advertising, we shall store your data until you object to the use thereof, you withdraw your consent or if it is no longer permitted to advertise.  We shall store your other data for as long as we require them for the fulfilment of the specific purpose (e.g. performance or processing of a contract) and shall then erase them

once the purpose no longer exists.

9.Processing of personal data on our websites

Use of cookies

We use "cookies" on various web pages to make our internet offering more appealing and to enable certain functions to be used. Cookies are small text files which are stored locally on your computer. When you close your browser session, most of the cookies we use are deleted from your hard drive ("session cookies").

"Permanent cookies," on the other hand, remain stored on your computer and enable us to recognise you the next time you visit our website. Our partner companies are not permitted to use cookies to collect, process or use personal data via our website.

You can prevent cookies being stored on your computer by making the appropriate browser settings; however, this may limit the range of functions available.

Google Analytics

This website uses Google Analytics, a web analysis service offered by Google Inc. ("Google"). Google Analytics uses so-called "cookies,“ text files which are saved on your computer and which allow analysis of your use of the website.  The information generated by the cookie relating to your use of this website (including your IP address) is transferred to a Google server in the USA and stored there.

Google will use this information to evaluate your use of the website in order to generate reports on website activity for the website operators and in order to provide further services in connection with website use and Internet use. Google will also pass on this information to third parties where this is required by law or where third parties are involved in the processing of this information for Google. On no account will Google establish any connection between your IP address and other data held by Google.

You can prevent the installation of cookies by deactivating the function in your browser software; however, we do point out that if you deactivate the cookies, you may not be able to access the full range of functions on this website. By using this website, you are agreeing to the processing of your data by Google as described above and for the purposes specified.

Permission to collect and store data can be withdrawn at any time with effect for the future. In view of the discussion on the use of analytical tools with complete IP addresses, we would like to stress that this website uses Google Analytics with the extension "_anonymizeIp()" so that IP addresses are only processed in abbreviated form, which prevents them from being directly linked to individual persons.

In addition to or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our websites by clicking this link. This will install an opt-out cookie on your device. This will prevent Google Analytics from recording data for this website and for this browser for as long as the cookie remains installed in your browser.

10.Information about your rights as data subject

Zarges GmbH, Zargesstr. 7, 82362 Weilheim is the controller of your data, unless stated otherwise. You can request access to the personal data concerning you that is stored and the correction of those data in the event of errors. You can also request the restriction of processing, the portability of the data you provide to us into a machine-readable format or the erasure of your data, insofar as they are no longer necessary.

You also have the right to object to the use of your data which relate to public or legitimate interests at any time.

Where we process your data on the basis of consent provided by you, you may withdraw this consent at any time with effect for the future. Once your withdrawal is received, we shall no longer process your data for the purposes stated within the scope of your consent.   Please send your withdrawal or objection to advertising to:

Zarges GmbH
Zargesstr. 7
82362 Weilheim, Germany
E-mail: datenschutzbeauftragter-zarges@holzhofer-consulting.de

11.Right to lodge a complaint with a supervisory authority

You may also lodge a complaint with a supervisory authority at any time. The Bavarian Data Protection Supervisory Agency, Postfach 606, 91511 Ansbach, Germany, has competence over us. Alternatively, you can contact the supervisory authorities with local competence for you.